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Notices, Assistance & Support.

How to setup your pop 3 E-mail account.

Website-design.co.nz does not offer onsite technical support therefore we have set some helpful movies and information to assist clients who need help. Please select your E-mail client below (The program you would like to use to download your e-mails)

Office Outlook 2010
  1. Open Outlook 2010.
  2. Select File from the top menu bar and then Info.

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  3. Click on the Add Account button.
  4. On the Auto Account Set-up screen, click Manually configure server settings or additional server types.
  5. Click the Next button.

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  6. Select Internet E-mail and click the Next button.

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  7. Next, fill in the account information, using the following details:
    Your Name: Enter your name -- this is the name that will be displayed to recipients of your sent messages.
    Email address: This is your email address.
    Account Type: POP3
    Incoming mail server: mail.domainname.co.nz, where domainname.co.nz is your domain name.
    Outgoing Mail Server: mail.domainname.co.nz, where domainname.co.nz is your domain name.
    Username: This is your email address.
    Password: Enter the email password
  8. Remove the tick from the checkbox, “Test Account Settings by clicking the Next button

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  9. Now, click the More Settings button.
  10. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server.

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  11. Click the Advanced tab. Verify that the port numbers are set to the following:
    • The Incoming server (POP) port is set to the default (110)
    • The Outgoing server (SMTP) port is set to 587
    Make sure the other options are not selected.

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  12. Click OK and then click on Next.
  13. Then click on Finish.
    Test the new email account to verify that you can send and receive mail, by clicking the Send/Receive button.
Office Outlook 2013/2016
  1. Open Outlook 2013/2016.
  2. Select File from the top menu bar and then Info.

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  3. Click on the Add Account button.
  4. On the Auto Account Set-up screen, click Manually configure server settings or additional server types.
  5. Click the Next button.

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  6. On the Auto Account Set-up screen, click Manually configure server settings or additional server types.
  7. Click the Next button.

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  8. On the Choose Service screen , select POP or IMAP and then click on Next.

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  9. Next, fill in the account information, using the following details:
    Your Name: Enter your name -- this is the name that will be displayed to recipients of your sent messages.
    Email address: This is your email address.
    Account Type: POP3
    Incoming mail server: mail.domainname.co.nz, where domainname.co.nz is your domain name.
    Outgoing Mail Server: mail.domainname.co.nz, where domainname.co.nz is your domain name.
    Username: This is your email address.
    Password: Enter the email password
  10. Remove the tick from the checkbox, “Test Account Settings by clicking the Next button

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  11. Now, click the More Settings button.

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  12. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server.

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  13. Click the Advanced tab. Verify that the port numbers are set to the following:
    • The Incoming server (POP) port is set to the default (110)
    • The Outgoing server (SMTP) port is set to 587
    Make sure the other options are not selected.

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  14. Click OK and then click on Next.
  15. Then click on Finish.
    Test the new email account to verify that you can send and receive mail, by clicking the Send/Receive button.
Office Outlook Office 365
  1. Open the program, Office 365.
  2. Select File from the top menu bar and then Info.

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  3. Click on the Add Account button, then Account Settings.

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  4. On the next screen, insert your email address.
    Click on the arrow next to Advanced options, then click on the box next to Let me setup my account manually.
    Then click on the Connect button.

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  5. This temporary screen will display.

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  6. This screen will display the various account options – select POP

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  7. On the next screen enter the account settings:
    Incoming mail: mail.domainname.co.nz, where domainname.co.nz is your domain name.
    Port: 110
    Encryption method: None
    Require logon using Secure Password Authentication (SPA) is unticked
    Outgoing mail: mail.domainname.co.nz, where domainname.co.nz is your domain name.
    Change: 587
    Encryption method: None
    Require logon using Secure Password Authentication (SPA) is unticked
    Click on the Connect button

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  8. You will now be prompted for the password. Enter the password for the email account.
    Click on the box, “Save this password in your password list”

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  9. Your setup is complete!

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Office Outlook 2016 on Apple Mac
  1. Launch Outlook for Mac.
  2. Click on the Tools tab and then Accounts.
  3. A new window will open which will list any other accounts already set up.
  4. At the bottom left, Click the ‘+‘ button and then New Account…

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  5. Add your email address and click Continue

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  6. Outlook will unsuccessfully search for the provider. Click on the IMAP/POP icon

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    Enter your account information
    • Choose POP as the email protocol.
    • Ensure that the User Name is the full email address in lower case.
  7. Incoming server
    • Enter mail.domainname.co.za, where domainname.co.za is your domain name.
    • Untick Use SSL to connect
    • Change the port number from 143 to 110
  8. Outgoing server
    • Enter mail.domainname.co.za, where domainname.co.za is your domain name.
    • Untick Use SSL to connect
    • Change the port number from 25 to 587
  9. Click Add Account

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  10. Click Done

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  11. You’re not quite done yet:
    • All settings should be correct on this screen – now click on the More Options button

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    Further Outgoing server settings
    • Authentication: Use the dropdown arrow to select User Name and Password
    • Enter in your User name which is the full email address in lower case and Password
    • Ignore Unqualified domain and leave this field blank
    • Click OK

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    You have completed your account setup.
Windows 10
  1. When setting up Mail for Windows 10 for the first time you'll see the screen below. Click 'Get Started' (if you've set up an account for Windows 10 before, please skip to step 3).

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  2. On the next screen, as shown below, click 'Add Account'.

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  3. If you've set up an account in Mail for Windows 10 before then you'll see this screen instead:

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  4. From here, click on 'Accounts' on the left and 'Add account' from the menu which appears on the right.

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  5. You'll now be asked to choose an account. Scroll down using the scroll bar on the right. Choose the bottom option- 'Advanced set-up' by clicking on it.

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  6. On the next screen, choose the 'Internet email' option by clicking on it.

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  7. You'll now be prompted to enter/choose the following details (not all of these options will be visible on the screen at once but there is a scroll bar to the side which you can use as you progress through the steps.):

    Account name - This is just a nickname or 'label' for the account. For example, if this is your work account you might choose the label 'Work'.
    Your name - This should be the way you want your name to appear to people who receive emails from you.
    Incoming email server – Type in this: mail.domainname.co.za where domainname.co.za is your domain name.
    Account Type - Click on the dropdown and choose 'POP3'.

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  8. Email address – This is your full email address, all in lowercase letters.
    Username - This is your full email address, all in lowercase letters.
    Password - Enter the password for the email address
    Outgoing (SMTP) email server – Type in this: mail.domainname.co.za where domainname.co.za is your domain name.

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  9. Finally on this screen there are four tick boxes as follows:

    Put a tick on :
    Outgoing server requires authentication
    Use the same username and password for sending email
    Remove the tick from:
    Require SSL for incoming email
    Require SSL for outgoing email

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  10. It should now be confirmed that your account was successfully set up!
    You can now click on 'Done' to complete the setup wizard.

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Windows Live Mail 2011
  1. If you use Windows Live Messenger or other Windows Live services, you may see a message asking if you want to sign in using your Windows Live ID. Click No. If this is the first time you've opened Windows Live Mail 2011, the Add your email accounts window will appear automatically (continue to step 2).
    Otherwise, go to the Accounts tab and click the Email button on the toolbar.

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  2. Fill in your account details (see below the screenshot if you need help with this).

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    Email address: Enter the email address you're setting up.
    Password: Enter the password for the email address you're setting up
    Display Name for your sent messages: Enter your full name (or the name you'd like people to see when you send them email from this account)
    When you've done this, click on Manually configure server settings checkbox.
  3. Fill in your mail server addresses and email username (see below the screenshot if you need help with this).

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    Incoming Server information:
    Server Type: Choose POP for the Incoming e-mail server type
    Server address: mail.domainname.co.za where domainname.co.za is your domain name.
    Port Number: 110
    Authenticate using: Make sure this says Clear text
    Logon user name: This is your full email address, all in lowercase letters.

    Outgoing server information:
    Server address: For a list of outgoing servers, please see Appendix A below.
    Port Number: 25
    Click Next to continue.
    That's all you need to do, click Finish.

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    Your mail account is now ready to use. Click Send/Receive (it's on the right side of the Home tab) or press F5 on your keyboard and your email will be downloaded to your Inbox.

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Appendix A

Your Outgoing (SMTP) Server is used for sending emails. Your internet service provider (ISP) will supply you with the server name.

Here is a list of the most common Outgoing servers:

For Telkom ADSL, outgoing server is smtp.dsl.telkomsa.net or smtp.saix.net
For Telkom Analogue Dial Up, use smtp.saix.net or smtp.dsl.telkomsa.net
For 8TA (Eita), the outgoing server is smtp.saix.net
For MWEB ADSL, outgoing server is smtp.mweb.co.za or smtp.mweb.net

For Vodacom 3G, outgoing server is smtp.vodacom.co.za
For MTN 3G, the outgoing server is mail.mtn.co.za
For Cell C the outgoing server is mail.cmobile.co.za

For Iburst, outgoing server is smtp.iburst.co.za
For I.S. ADSL the outgoing server is smtp.isdsl.net
For I.S. 3G the outgoing server is smtp.isgsm.netor smtp.dial-up.net
For goggaconnect outgoing server is smtp.vodacom.co.za

For Neotel, outgoing server is smtp.neomail.co.za
For ABSA, outgoing server is smtp.absamail.co.za or mail.absa.co.za
For @lantic (ADSL,Dialup, ISDN) : smtp.lantic.net

For NetActive (ADSL,Dialup, ISDN) : smtp.netactive.co.za
For Polka (ADSL,Dialup, ISDN) : smtp.polka.co.za
For Web Africa (ADSL,Dialup, ISDN) : smtp.wa.co.za

For Cybersmart : smtpauth2.cybersmart.co.za or smtp.cybersmart.co.za
For Nokia/OVI : smtp.mail.ovi.com or smtp.mail.yahoo.com

Thunderbird

Follow the instructions below to setup your email address on Mozilla Thunderbird.

After you install Thunderbird onto your computer, you will be presented with a screen as below:

  1. Click on the “Skip this and use my existing email” button.

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  2. You will be presented with a screen like below. Enter the fields as required:
    Your name: Your full name and surname
    Email address: Your full email address
    Password: Your email password

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  3. Once you have completed the fields, press the Continue button as indicated below.

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  4. Thunderbird will now attempt to configure the email account. Immediately, press the “Manual Config” button as indicated below:

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  5. After you click on the “Manual Config” button, the screen below will be displayed.

    Adjust the values in the screen, to these settings:
    Your name: Enter your name and surname
    Email Address: Enter your full email address
    Password: Enter the password for your email address

    Server Hostname Port SSL Authentication
    Incoming: POP3 mail.domainname.co.nz, where domainname.co.nz is the name of your domain. 110 None Autodetect
    Outgoing SMTP mail.domainname.co.nz, where domainname.co.nz is the name of your domain. 587 None Autodetect
    Username This is where you enter your full email address

  6. Thereafter press the “Re-test” button. Thunderbird will then verify all the settings that you’ve just entered.
  7. Once this has been done, click on the button “Done”. Your email account is now setup.
Setup Outlook to Delete Mails from Server

This article will assist you in setting up Microsoft Outlook to remove a copy of the messages on the server, once it is downloaded to your computer.

  1. Open Microsoft Outlook. Once open, click on Tools > E-mail Accounts.

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  2. Select View or change existing e-mail accounts and click Next.

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  3. Highlight the account you would like to edit and click the button which says Change.

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  4. On the next screen, which contains the incoming and outgoing server information, click the button which says More Settings.

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  5. Click on the tab which says Advanced.

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  6. Remove the tick mark next to "Remove from server after ___ days"
  7. Remove the tick mark next to "Remove from server when deleted from 'Deleted Items"
  8. Remove the tick mark next to Leave a copy of messages on the server.
  9. Now click OK, then Next, then Finish.

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  10. You have now set Microsoft Outlook to remove a copy of the messages on the server, once it has downloaded to your computer.
Change From IMAP to POP3 Email Account

In Outlook 2010 and Outlook 2013, Auto Account Setup will indeed first try to configure your web mail account as an IMAP account. In Outlook 2007, it first tried to configure it as a POP3 account.

While you cannot directly "convert" your existing IMAP account to a POP3 account, it is still a relatively simple process consisting out of the following steps:

  1. Add your POP3 account.
  2. Transfer your mail folders.
  3. Remove your current IMAP account.

 

Step 1: Add your POP3 account

Adding your POP3 account can be done via the Account Settings dialog;

  • Outlook 2003 Tools-> E-mail Accounts…-> option: Add a new e-mail account
  • Outlook 2007 Tools-> Account Settings…-> button: Add…
  • Outlook 2010 and Outlook 2013 File-> section Info-> Account Settings-> Account Settings…-> Add…

If you are using Outlook 2007, Outlook 2010 or Outlook 2013, you can use the “Auto Account Setup” wizard where you only need to fill out your name, email address and password and Outlook will try to find the settings needed for your account. If this fails or if it finds the IMAP settings, you can use the option “Manually configure server settings or additional server types”.

When using Outlook 2003 or setting up the POP3 account manually in Outlook 2007, Outlook 2010 or Outlook 2013, make sure you have the server configuration details at hand.

You can ask us for the needed settings if you don’t have these.

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Setting up an account manually makes sure you’ll configure it as a POP3 instead of an IMAP account.

Extra Tip: Upon configuring your POP3 account, set it to leave a copy on the server for at least a couple of days.

 

Step 2: Transfer your mail folders

After adding your account as a POP3 account, you’ll notice that all the emails that are in the Inbox folder of your IMAP account get downloaded. Any subfolders that you might have and your Sent Items folder won’t be downloaded because POP3 only supports downloading from the main mailbox folder (Inbox).

To transfer your data, simply select the messages or folders that you want to have in your POP3 mailbox and initiate a copy or move command or use the drag & drop method. If you drag & drop mails or folders via your right mouse button, you’ll get an option to either move or copy the selected items.

Note: You cannot move or copy the Inbox or Sent Items folders since these are special folders. To move across these items, you’ll have to select the messages instead of the folder.

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Right button drag & drop menu.

To keep the read/unread/replied/forwarded status of messages that are in your IMAP Inbox, you can first empty the Inbox folder of your POP3 account to prevent duplicates.

If you are using Outlook 2013 you must also move any data from the local non-mail folders such as Calendar, Contacts and Tasks before removing your account. To move (don’t copy!) your Calendar items, it is best that you switch your view to a List View (https://www.msoutlook.info/question/29) first.

 

Step 3: Remove your current IMAP account

Once all your data has been copied to your POP3 mailbox, you can safely remove your IMAP account via the Account Settings dialog which you also accessed in Step 1.

For Outlook 2003, make sure you select "View or change existing email accounts" to get to your account overview.

When you use Outlook 2013, make sure you first set the pst-file of the POP3 account as default store before attempting to remove the IMAP account. You can set this on the “Data Files” tab, by selecting your POP3 mailbox store (pst-file) and then clicking on “Set as Default”.

Changing the default mailbox store from the IMAP account to the POP3 account will require you to restart Outlook 2013. After the restart, go back to the Account Settings dialog and remove the IMAP account.

Source: https://www.msoutlook.info/question/705

Connect Your Domain To Gmail

This article will assist you in setting up your Gmail account to connect to your domain.

Note that you will need access to your Gmail address (example@gmail.com) to verify the setup of your new domain email address.

  1. Browse to Gmail and log in

  2. Select the Settings icon from the top right menu, then choose Settings from the dropdown list

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  3. Select Accounts and Import

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  4. Select Add a mail account

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  5. Enter your Email address, select Next

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  6. Select the second option "Import emails from my other account (POP3)" and select Next

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  7. Gmail will automatically add certain settings, but check that:
    • The Username is the full email address
    • The Password is included
    • The POP Server has the prefix mail. before your domain name
  8. Other settings may be checked according to your personal preferences
  9. Select Add Account

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  10. Your account has now been set up to receive your domain email, but you can now continue to set up the account to send mail from your domain. Select Yes and Next

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  11. Untick Treat as an alias
  12. Select Next Step

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  13. Send mail through your SMTP server? Select the second option. The default setting is to send mail using Gmail SMTP servers, and while this will work, it is not recommended. The reasons are that Gmail servers are more likely to be blacklisted for spam abuse, and certain mail servers will not receive mail from domains that are not associated with that particular server.

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  14. The current dialogue box opens up to add the SMTP details. Ensure that:
    • The SMTP Server has the prefix smtp. before your domain name
    • The Username is the full email address
    • The Password is included
  15. Select Add Account

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  16. Gmail will check credentials, and then provide the following dialogue box:

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  17. Open your Gmail address mailbox (example@gmail.com) and click the link on the confirmation email

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  18. Confirmation success! Your domain mail is now set up to be accessed via Gmail

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